Frequently asked questions

The cremation of a pet is a traditional, respectful, clean, and rapid method of reducing your loved one’s remains.  Your pet is gently laid to rest on the hearth in our crematory chamber and is then exposed to high temperatures that quickly reduce the matter into ashes.  Ashes are gathered with care and placed in a beautiful urn of your choice.  You may also choose to scatter the ashes in your pet’s favorite spot, for example, or cherish them as a keepsake in your homeA

Private cremation – Your beloved pet will be placed into a crematory chamber completely alone.  You will receive only your pet’s ashes.

Communal cremation – We cremate several pets at the same time and you will not be able to get your pet’s ashes returned to you.  We scatter the ashes of communal pets at a beautiful location in Klamath County.

Yes, you may bring your pet directly to us.  Please call so that we are prepared for your arrival.  You can also arrange for us to pick up your companion at your local veterinary hospital or home, usually at no additional cost.

 If your pet passed away at your veterinary clinic, you can instruct the clinic that you want to use the services of Tracks to Heaven.

 If your veterinary clinic is not currently a partner with us, please contact us directly.  We will discuss with you all possible aftercare options and will then take care of further arrangement details to pick up your pet from the veterinarian.  

Depending on the type of service you choose, our turnaround time varies from the next day to one week.  It may take additional time for paw prints, engraving, glass work, or custom orders. 

We have a multi-point check process in place, verifying the pet at each stage from the point of pick up or drop off to the point of return.  Each pet is assigned an identification tag that stays with the companion animal throughout the entire aftercare process.  You are also welcome to choose our witnessed cremation service, allowing you to witness your pet being placed into the crematory for an additional fee.

The cost varies depending on the weight of your pet and the service you choose.  For additional information, please call us at (541) 891-5253. We accept cash, Visa, MasterCard, American Express, and Discover.

We do not provide this service, as only a professional veterinarian may euthanize a pet.  We can, however, provide you with several referrals; we have reliable partners in town that offer humane pet euthanasia after all other wellness options have been exhausted.  Please always feel free to call us for any additional help.

Yes.  We recognize that sometimes a pet’s death occurs unexpectedly during a financially difficult time for the pet parent.  We ask for a 50% deposit at the time we receive your pet.

We do not retain credit card information electronically or in a paper format.  Period. If for some reason your credit card information must be written down for temporary reference, once payment is processed then that information is shredded.